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Group Director Strategy - CX (Health)

VML · Kansas City, Missouri, United States · $100k–$230k

The role

This role leads customer experience and omnichannel strategy for healthcare clients at VML Health. The Group Director will oversee strategy development, manage client relationships, and mentor junior strategists. The position requires deep healthcare industry knowledge and experience in CX.

Pay
$100k–$230k
Location
Kansas City, Missouri, United States
Work mode
Hybrid
Employment
Full time
Level
Director
Experience
7+ yrs

What we know that the posting doesn’t say

  • Seen 2 days agostill listed on the employer’s careers page
  • Posted 5 days agothe first time we saw it
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About VML

VML is a global creative company combining brand experience, customer experience, and commerce. It is part of WPP and operates in over 55 markets.

What you would do

  • Understand client customers' needs across the full journey
  • Oversee engagement and omnichannel strategy development
  • Guide Associate Directors and Directors in strategy
  • Collaborate with strategy, client, medical, and creative teams
  • Manage senior client relationships as a strategic partner
  • Set expectations for segment and audience profile usage

Must have

  • 7-13 years in market research, strategic planning, and CX
  • Demonstrated focus on the healthcare industry
  • Experience managing and mentoring teams
  • Deep understanding of omnichannel strategy
  • Strong analytical and problem-solving skills
  • Ability to build senior-level client relationships
  • Experience developing compelling presentations and proposals
  • Understanding of HCP and DTC marketing dynamics
  • Collaborative and team-oriented approach
  • Proactive, self-motivated, manages multiple projects

What you get

  • Medical, dental, and vision coverage
  • 401k match up to 5% of salary
  • Paid time off offerings
  • Training opportunities through VML and WPP

Experience and education

  • 7+ years of relevant experience

Key skills

  • customer experience
  • omnichannel strategy
  • market research
  • strategic planning
  • healthcare marketing
  • hcp marketing
  • dtc marketing
  • client relationship management
  • team mentoring
  • presentation skills
  • proposal development
  • analytics
  • measurement strategy
  • workshop facilitation
  • new business pitches

Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative c…

Extracted from the employer’s posting. Read it in full on VML’s careers page

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