Group Director Strategy - CX (Health)
VML · Chicago, Illinois, United States; Kansas City, Missouri, United States; New York, New York, United States · $100k–$230k
The role
This role leads engagement and omnichannel strategy for healthcare clients, overseeing strategic development and client relationships. The Group Director will mentor junior strategists and collaborate with cross-functional teams. The position requires deep healthcare industry knowledge and a passion for customer experience.
- Pay
- $100k–$230k
- Location
- Chicago, Illinois, United States; Kansas City, Missouri, United States; New York, New York, United States
- Work mode
- Hybrid
- Employment
- Full time
- Level
- Director
- Experience
- 7+ yrs
What we know that the posting doesn’t say
- Seen 2 days agostill listed on the employer’s careers page
- Posted 3 days agothe first time we saw it
About VML
VML is a global creative company combining brand experience, customer experience, and commerce to create connected brands. It is part of WPP and operates in over 55 markets.
What you would do
- Understand client customers' needs and behaviors across the journey
- Oversee engagement and omnichannel strategy development
- Guide Associate Directors and Directors in strategy
- Collaborate with strategy, client engagement, medical, and creative teams
- Manage senior client relationships as a strategic partner
- Set expectations for segment and audience profile usage
Must have
- 7-13 years in market research, strategic planning, and CX
- Healthcare industry focus in experience
- Proven team management and mentoring experience
- Deep understanding of omnichannel strategy
- Strong analytical and problem-solving skills
- Build and maintain senior client relationships
- Develop compelling presentations and proposals
- Understanding of HCP and DTC marketing dynamics
- Collaborative and team-oriented approach
- Proactive, self-motivated, manage multiple projects
What you get
- Medical, dental, and vision coverage
- 401k match up to 5% of salary
- Paid time off offerings
- Training and development opportunities
Experience and education
- 7+ years of relevant experience
Key skills
- customer experience
- omnichannel strategy
- market research
- strategic planning
- healthcare marketing
- hcp marketing
- dtc marketing
- client relationship management
- team mentoring
- presentation skills
- analytical skills
- problem solving
- workshop facilitation
- measurement strategy
- analytics
- cx planning
- content generation
- new business pitches
Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative c…
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