Patient Services Representative
Webster Dental Management · Webster Dental Care Skokie
The role
This role is the first point of contact for patients at a dental office, responsible for creating a welcoming experience and ensuring efficient office operations. The position involves managing appointments, patient check-in/out, payment collection, and insurance verification. The role requires strong customer service and organizational skills in a busy environment.
- Location
- Webster Dental Care Skokie
- Level
- Mid
What we know that the posting doesn’t say
- Seen 3 days agostill listed on the employer’s careers page
- Posted 5 days agothe first time we saw it
About Webster Dental Management
Webster Dental Care is a multi-location dental group serving Chicagoland for over 50 years, providing comprehensive dental care across various specialties.
What you would do
- Greet patients and provide a welcoming, professional experience
- Answer incoming calls and assist with patient questions and appointments
- Schedule, confirm, and reschedule patient appointments
- Check patients in and out accurately and efficiently
- Collect patient payments, copays, and outstanding balances
- Verify and update patient demographic and insurance information
Must have
- Strong customer service and communication skills
- Professional and friendly phone etiquette
- Comfortable handling payments and discussing patient account balances
- Strong organizational skills and attention to detail
- Ability to multitask and remain organized in a busy office
- Comfortable working with computers, scheduling systems, and electronic patient records
- Dependable, punctual, and team-oriented
Nice to have
- Previous dental or medical front-office experience
- Experience with Dentrix
Key skills
- customer service
- communication
- phone etiquette
- payment handling
- scheduling systems
- electronic patient records
- dentrix
- multitasking
- organization
Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland comm
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