Patient Experience Specialist II

OpenLoop Health · Remote

Posted: 9 days ago
Last confirmed live: 1 day ago

What this role involves

OpenLoop Health is hiring a remote Patient Experience Specialist II to monitor and manage client-facing support channels, resolve high-priority patient concerns, and handle escalations with empathy. The role requires 3-5 years of customer service experience, preferably in telemedicine or digital health, and proficiency with tools like Slack, Zoho, and EMRs. The position offers benefits such as medical, dental, vision, flexible PTO, and 401(k) matching.

Skills this posting asks for

slack
zoho
crm
ticketing systems
emr
amazon connect
online review management
hipaa
phi
customer service
communication
multitasking

Requirements

3 years of experience
Level: mid
Remote policy: remote

From the employer’s posting

ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to…

Read the full description on OpenLoop Health’s careers page

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