Director, Patient Services Operations
OpenLoop Health · Remote
- Posted
- 16 days ago
- Last confirmed live
- 1 day ago
What this role involves
OpenLoop seeks a Director of Patient Services Operations to own the operational backbone of patient services, including training, billing, and workforce management. The role involves diagnosing and fixing current processes, designing future-state operations, and leading a team. Requires 8+ years in healthcare or contact-center operations with 3+ years in leadership.
Skills this posting asks for
- training and enablement
- patient billing
- workforce management
- forecasting
- capacity planning
- scheduling
- adherence
- bpo vendor management
- scorecards
- quality standards
- train-the-trainer
- sla management
- hipaa
- phi
- compliance
- business intelligence
- metrics
- dashboards
- reporting
- process improvement
- operational design
- cross-functional collaboration
- team leadership
- coaching
Requirements
- 8 years of experience
- Level: director
From the employer’s posting
ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to…
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