Patient Service Representative
Calpion Plutus · Dallas, Texas
The role
This role involves answering inbound and making outbound calls to patients regarding medical bills, statements, and payment options. The representative will assist with payments, set up payment plans, resolve basic complaints, and document interactions while complying with HIPAA and company standards.
- Location
- Dallas, Texas
- Work mode
- Remote
- Level
- Mid
- Experience
- 1+ yrs
What we know that the posting doesn’t say
- Seen todaystill listed on the employer’s careers page
About Calpion Plutus
Plutus Health Inc. is a provider of Revenue Cycle Management (RCM) services for hospitals, physician groups, and healthcare organizations, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies.
What you would do
- Answer inbound patient calls about medical bills and payment options
- Place outbound calls to resolve billing questions or follow up on balances
- Explain charges and account activity in patient-friendly language
- Assist patients with payments via approved methods
- Set up payment plans per client and company guidelines
- Provide statements, receipts, and account summaries upon request
Must have
- High school diploma or GED
- 1-2 years healthcare call center, medical billing, or patient financial services experience
- 1-2 years customer service in a regulated environment
- Strong verbal communication with calm, empathetic demeanor
- Ability to explain billing concepts to non-technical audiences
- Basic computer proficiency with billing or CRM systems
Nice to have
- Experience in medical billing, patient collections, or RCM environments
- Familiarity with insurance terminology like EOBs, deductibles, copays, coinsurance
- Prior experience handling patient complaints or sensitive financial conversations
- Bilingual in English and Spanish
Experience and education
- 1+ years of relevant experience
Key skills
- medical billing
- patient financial services
- customer service
- verbal communication
- billing systems
- crm systems
- hipaa
- documentation
- conflict de-escalation
- problem-solving
- insurance terminology
- patient collections
- rcm
- bilingual spanish
About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies . We specialize in revenue cycle optimization for hospitals, physician groups, and healthc…
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