Patient Service Representative (Phone Focused)

What this role involves

The Patient Service Representative handles high volumes of inbound and outbound calls, schedules appointments, verifies patient information, and routes messages. The role requires excellent customer service and communication skills, with a focus on maintaining patient confidentiality and accurate documentation in the EMR system.

Skills this posting asks for

• customer service
• communication
• scheduling
• electronic medical record
• hipaa
• phone etiquette
• data entry
• insurance verification

From the employer’s posting

The Patient Service Representative (PSR) serves as the first point of contact for patients calling the practi