Patient Engagement Coordinator - Contractor
protocol-cares · Remote
- Posted
- 15 days ago
- Last confirmed live
- 1 day ago
- Type
- contractor
What this role involves
The Patient Engagement Coordinator is responsible for converting patient referrals into completed intakes by conducting outreach via phone and text, handling objections, obtaining consent, and scheduling appointments. They also work to re-engage patients who have canceled or missed appointments, tracking metrics in the CRM/EHR. The role requires experience in phone-based customer service or healthcare coordination and emphasizes accountability for conversion outcomes.
Skills this posting asks for
- customer service
- call center
- sales development
- patient coordination
- phone outreach
- text outreach
- crm
- ehr
- informed consent
- scheduling
- communication
- empathy
- organization
- detail-oriented
- pipeline management
- conversion tracking
- objection handling
- re-engagement
- healthcare
From the employer’s posting
ABOUT PROTOCOL BEHAVIORAL HEALTH Our mission is to make cancer care better for patients, providers, and payers — improving outcomes through specialized behavioral health and supportive care, embedded within oncology care teams. A cancer diagnosis changes everything, not just a patient's physical…
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