Patient Advocate

What this role involves

The Patient Advocate provides customer service to patients regarding billing questions, resolves issues, processes refunds and adjustments, and performs soft collections. The role involves handling incoming calls, making follow-up calls, negotiating payment plans, and monitoring reports. This is a hybrid position reporting to the Director of Patient Advocacy & Services.

Skills this posting asks for

• customer service
• hipaa
• billing
• collections
• payment plans
• eobs
• account adjustments
• reporting

Requirements

• Remote policy: hybrid

From the employer’s posting

Job Title: Patient Advocate Department: Billing Office Reports To: Director and Asst Director of Patien