Senior Manager, Patient Experience

What this role involves

The Senior Manager, Patient Experience role at Gifthealth involves translating patient experience strategy into operational execution, managing KPIs, handling escalations, and driving process improvements. The position requires 5+ years of call center or patient experience operations leadership, including managing managers, and knowledge of HIPAA and patient experience metrics.

Skills this posting asks for

• call center operations
• patient experience
• crm
• hipaa
• data analysis
• root-cause analysis
• stakeholder management
• people leadership

Requirements

• 5 years of experience
• Level: manager

From the employer’s posting

About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process o