Team Lead, Premium Audit Operations

What this role involves

This role leads a team of premium audit outreach specialists, managing daily operations, coaching, and escalation handling. The team leader ensures quality standards and coordinates with cross-functional teams. The position is part of the Premium Audit leadership structure and reports to the Premium Audit Director.

Skills this posting asks for

• premium audit
• audit documentation
• customer outreach
• call workflows
• quality monitoring
• coaching
• performance management
• escalation handling
• cross-functional coordination
• process improvement
• sop management
• insurance operations

Requirements

• Level: lead

From the employer’s posting

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.   Like our small bu…