Tier 1 Tax Support Specialist
April · Remote
- Posted
- 36 days ago
- Last confirmed live
- 2 days ago
- Type
- temporary
What this role involves
April is hiring a Tier 1 Tax Support Specialist to provide customer support for US taxpayers, handling inquiries, escalations, and partner liaison. The role requires 1-2 years of customer support experience, preferably in SaaS, and knowledge of tax forms is preferred. The position is based in the US and requires eligibility to work in the US, with no visa sponsorship mentioned.
Skills this posting asks for
- customer support
- customer service
- customer success
- saas
- technology
- written communication
- problem-solving
- critical thinking
- attention to detail
- intercom
- zendesk
- salesforce
- crm
- ticketing systems
- fintech
- financial services
- tax technology
- us individual income taxes
- tax software
- knowledge base management
- documentation
- customer trends analysis
Requirements
- 1 years of experience
- Level: junior
- Visa sponsorship: no
From the employer’s posting
About the role We are looking for a Tier 1 Tax Support Specialist to provide a broad spectrum of support to our customers and partners. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the years. You will provide support relating to all…
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