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Sr. Staff Technical Program Manager

Zscaler · San Jose, California, USA · $144k–$205k

The role

This role leads the company-wide Service Health Program, defining metrics, operating cadences, and driving operational improvements. The position involves establishing SLIs/SLOs, error budgets, and dashboards, and requires collaboration across engineering and leadership. It is a hybrid role based in San Jose, CA, reporting to the Senior Director of Site Reliability Engineering.

Pay
$144k–$205k
Location
San Jose, California, USA
Work mode
Hybrid
Employment
Full time
Level
Staff
Experience
8+ yrs

What we know that the posting doesn’t say

  • Seen todaystill listed on the employer’s careers page
  • Posted 5 days agothe first time we saw it
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About Zscaler

Zscaler provides a cloud security platform that securely connects users, devices, and applications. They aim to accelerate digital transformation and are building an AI-native enterprise to solve security challenges.

What you would do

  • Own the company-wide Service Health Program strategy and execution.
  • Define and govern service health practices using SLIs, SLOs, and error budgets.
  • Drive adoption of Critical User Journey and Lighthouse signals into engineering decisions.
  • Build service health dashboards covering security, defects, incidents, capacity, and latency.
  • Run continuous operating cadences and cross-organizational programs for delivery tracking.
  • Standardize intake, prioritization, and post-delivery verification processes at scale.

Must have

  • 8+ years in Technical Program Management or Production Engineering.
  • Experience with large-scale, distributed systems.
  • Deep experience with SLIs, SLOs, and error budgets.
  • Proven outcomes improving availability, latency, and durability.
  • Led cross-functional programs for production service health at global scale.
  • Experience in multi-product, multi-cloud, or multi-region environments.
  • Strong data fluency in instrumentation, metrics pipelines, and dashboards.
  • Track record of influencing engineers, managers, and senior leadership.
  • Demonstrated curiosity and active exploration of AI tools.
  • History of integrating new technologies to enhance workflows.

Nice to have

  • Background partnering with Production Engineering on incident programs.
  • Experience with RCA quality and preventive action systems.
  • Implemented operating cadences for service health reviews and OKRs.
  • Familiarity with capacity planning and staged rollout safety guardrails.
  • Experience with SRE or ITIL practices.
  • Background in networking or cybersecurity domains.

What you get

  • Various health plans
  • Time off for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Experience and education

  • 8+ years of relevant experience

Key skills

  • sli
  • slo
  • error budgets
  • service health
  • critical user journey
  • lighthouse
  • data fluency
  • instrumentation
  • metrics pipelines
  • synthetic monitoring
  • executive dashboards
  • ai tools
  • capacity planning
  • sre
  • itil
  • rca
  • okrs
  • multi-cloud
  • distributed systems

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any locatio…

Extracted from the employer’s posting. Read it in full on Zscaler’s careers page

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