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Sr. Digital Product Manager, Purchase Experience

Zoro · Chicago, Illinois, United States · $127k–$212k

The role

Zoro is hiring a Senior Digital Product Manager to own the strategy, development, and optimization of order management systems and customer service tools. The role involves managing the full order lifecycle, designing self-service and agent-facing tools, and collaborating with cross-functional teams. This is a hybrid position based in Chicago, reporting to the Director of Product Management.

Pay
$127k–$212k
Location
Chicago, Illinois, United States
Work mode
Hybrid
Employment
Full time
Level
Senior
Experience
5+ yrs

What we know that the posting doesn’t say

  • Seen 2 days agostill listed on the employer’s careers page
  • Posted 6 days agothe first time we saw it
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About Zoro

Zoro.com is an eCommerce platform offering nearly 12 million tools, parts, and supplies for business customers, launched in 2011. It has grown to over $1 billion in annual revenue and is backed by W.W. Grainger.

What you would do

  • Manage the full order lifecycle including creation, tracking, modifications, cancellations, and returns
  • Design self-service features and microservices-based tools for customers and agents
  • Implement real-time tracking, proactive notifications, and chat-based tools
  • Create rule-based automation systems for order exceptions and proactive resolutions
  • Design analytics and reporting tools to monitor order trends and optimize workflows
  • Collaborate with engineering to deliver scalable systems for high transaction volumes

Must have

  • 5-7 years of product management experience in ecommerce or order management
  • Expertise in defining requirements for microservices-based architectures and APIs
  • Experience with OMS, ERP, and WMS system integrations
  • Experience designing automation workflows for order exceptions and replacements
  • Proven ability to collaborate with cross-functional teams on intuitive tools
  • Strong data and analytics skills for dashboards and reporting tools
  • Experience managing systems in high-transaction-volume environments

Nice to have

  • Background in logistics, supply chain management, or fulfillment systems
  • Proven track record developing customer service tools using microservices
  • Familiarity with AI applications for process automation or customer interactions

What you get

  • Medical, dental, vision, and life insurance starting day one
  • Maternity support with up to 14 weeks paid leave for birth parents
  • Up to 4 weeks paid leave for non-birth parents and adoption assistance
  • 6 free therapy sessions per year and Wellhub portal membership
  • At least 18 paid time off days and 6 company holidays annually
  • 6% company 401K contribution with no employee contribution required

Experience and education

  • 5+ years of relevant experience

Key skills

  • product management
  • ecommerce
  • order management
  • microservices
  • api
  • oms
  • erp
  • wms
  • automation
  • analytics
  • dashboards
  • scalability
  • cross-functional collaboration
  • ux
  • logistics
  • supply chain
  • fulfillment
  • ai

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technolo…

Extracted from the employer’s posting. Read it in full on Zoro’s careers page

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