Senior Product Manager, Post Order Experience

What this role involves

Xometry is seeking a Senior Product Manager to own the post-order customer journey, focusing on order tracking, status updates, delays, communications, and support workflows. The role involves collaborating with engineering, design, supply chain, and logistics to improve transparency and customer satisfaction. Candidates should have 5+ years of product management experience, ideally with B2B platforms and order management systems.

Skills this posting asks for

• product management
• order management
• fulfillment tracking
• support tooling
• agile
• data tools
• experimentation frameworks
• customer empathy
• user-centered product development
• cross-functional collaboration
• supply chain
• logistics
• customer service
• a/b testing
• user research
• roadmap prioritization
• stakeholder management
• kpi definition
• csat
• nps

Requirements

• 5 years of experience
• Level: senior

From the employer’s posting

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives man…