Senior Principal Software Engineer, GTM

What this role involves

Toast is seeking a Senior Principal Software Engineer for the GTM Experiences organization to define and drive the multi-year technical strategy for customer lifecycle experiences including onboarding, support, and product-led growth. The role involves leading architectural direction for platform capabilities such as AI-assisted support, contact center infrastructure, and agent tooling, and requires strong systems thinking and cross-organizational collaboration.

Skills this posting asks for

• ai-assisted capabilities
• contact center infrastructure
• agent tooling
• customer-facing support experiences
• platform design
• systems thinking
• architectural evolution
• vendor integrations
• platform migrations

Requirements

• Level: senior

From the employer’s posting

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. GTM Experiences defines how Toast engages with, supports, and grows customers across their entire life…