Staff AI Engineer - Conversational & Agentic AI

What this role involves

ServiceNow is seeking a Staff AI Engineer to join the Agent Orchestration team within the Agentic Engineering organization. The role involves designing and building the agent execution harness, owning runtime reliability, observability, prompt infrastructure, and evaluation frameworks for conversational AI agents at enterprise scale. The ideal candidate has over 7 years of production software experience and hands-on experience shipping generative AI products.

Skills this posting asks for

• python
• large language models
• prompt engineering
• evaluation frameworks
• agent orchestration
• observability tools
• distributed systems
• reliability engineering
• performance optimization
• scalability
• generative ai
• machine learning
• ai infrastructure
• statistical analysis
• experimentation
• a/b testing
• data analysis
• system design
• software architecture
• code review
• mentoring
• tracing
• cost attribution
• latency management

Requirements

• 7 years of experience
• Level: staff