Director, Forward Deployed Engineering & Technical Support

What this role involves

Runpod, an AI developer cloud, seeks a Director of Forward Deployed Engineering & Technical Support to lead two customer-critical functions. The role involves scaling FDE and support teams, owning the FDE engagement lifecycle, and driving operational discipline. Requires 10+ years in technical customer-facing roles with at least 4 years leading a team in high-growth cloud infrastructure, SaaS, or AI/ML companies.

Skills this posting asks for

• python
• docker
• kubernetes
• zendesk
• hubspot
• linear
• notion
• claude
• gem
• gpu compute
• ai/ml infrastructure

Requirements

• 10 years of experience
• Level: director
• Remote policy: remote

From the employer’s posting

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed…