Genesys Cloud Architect
miratech1 · Remote
- Posted
- 66 days ago
- Last confirmed live
- 1 day ago
What this role involves
Miratech is hiring a Genesys Cloud Architect to lead the design and architecture of cloud-based contact center solutions. The role requires 7+ years of contact center experience with deep expertise in Genesys Cloud CX, IVR, omnichannel, AI/ML, and integrations. The position is remote with a focus on technical leadership and mentoring.
Skills this posting asks for
- genesys cloud cx
- contact center technologies
- ivr
- omnichannel
- voice
- chat
- messaging
- workforce management
- call recording
- analytics
- ai/ml
- rest
- soap
- microservices
- salesforce
- microsoft dynamics
- servicenow
- sip
- session border controllers
- load balancing
- infrastructure planning
- api integration
Requirements
- 7 years of experience
- Level: lead
- Remote policy: remote
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