Sr Product Manager - Operations

lendingclub · San Francisco, CA

Posted
30 days ago
Last confirmed live
Today

What this role involves

Happen Bank is seeking a Senior Product Manager to lead the strategy and delivery of internal Operations and Contact Center platforms. The role focuses on modernizing agent workflows, improving operational efficiency, and building scalable platforms. Success is measured by business impact on agent productivity, service quality, and operational scale.

Skills this posting asks for

  • product management
  • operations
  • contact center
  • agent tools
  • workflow optimization
  • data analysis
  • experimentation
  • cross-functional leadership
  • stakeholder management
  • roadmap planning

Requirements

  • 4 years of experience
  • Level: senior

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