Senior Product Manager, Customer Operations

What this role involves

Imprint is hiring a Senior Product Manager to own the product direction for Customer Operations Engineering, focusing on internal tools, automations, and AI-powered experiences for Support, Risk, and Operations teams. The role involves managing the CRM app, IVR, Zendesk integration, and user-facing support surfaces, requiring 5+ years of product management experience with consumer-facing products.

Skills this posting asks for

• crm
• ivr
• zendesk
• ai
• snowflake
• analytics
• experimentation
• ux research
• product management

Requirements

• 5 years of experience
• Level: senior

From the employer’s posting

WHO WE ARE Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch…