Principal Product Manager- Conversational AI

hopper · Remote

Posted: 9 days ago
Last confirmed live: 1 day ago

What this role involves

Hopper is hiring a Principal Product Manager for its conversational AI assistant, HTS Assist, which handles customer service for travel brands. The role involves owning the customer-facing agent end-to-end, including conversation design, interface, and partner integrations. The ideal candidate has 8+ years of product management experience, design fluency in Figma, and hands-on front-end and AI prototyping skills.

Skills this posting asks for

conversational ai
figma
prototyping
front-end development
llm
prompt design
product management
customer experience automation
enterprise partnerships
data-driven metrics
resolution rate
containment
csat
escalation quality

Requirements

8 years of experience
Level: principal

From the employer’s posting

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the cust…

Read the full description on hopper’s careers page

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