Staff Software Engineer – Customer Experience Intelligence (CXI)

What this role involves

Databricks is seeking a Staff Software Engineer for Customer Experience Intelligence. The role involves leading the technical vision and architecture for support automation and tooling, designing AI-powered agentic workflows. The engineer will work hands-on with teams across Support, Product, and Platform Engineering to build systems that automate diagnosis and solutions for customer issues.

Skills this posting asks for

• automation
• distributed systems
• apis
• full stack development
• machine learning
• decision support
• agentic automation
• distributed data platforms
• developer tooling
• infrastructure
• aws
• azure
• gcp
• compliance
• security
• observability
• ai driven systems

Requirements

• Level: staff

From the employer’s posting

P-1652 At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems — from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world’s best data and AI infrastructure platform so our cus…