Solutions Architect
cresta · Remote
- Posted
- 19 days ago
- Last confirmed live
- Today
What this role involves
Cresta is hiring a Senior Solutions Architect to own the technical architecture blueprint from pre-sales to post-sales, integrating Cresta's AI platform with enterprise systems. The role requires deep expertise in Customer Experience (CX), contact center infrastructure, cloud platforms, and AI/ML, and involves collaborating with sales, engineering, and customers to drive successful implementations.
Skills this posting asks for
- telephony
- contact center infrastructure
- aws connect
- genesys
- five9
- apis
- ipaas
- ui integrations
- aws
- gcp
- salesforce
- enterprise architecture
- cloud platforms
- ai/ml
- data systems
- generative ai
- cx
- chatbots
- crm
- integrations
Requirements
- Level: senior
From the employer’s posting
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to dri…
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