Technical Program Manager, Knowledge Systems

What this role involves

Coinbase seeks a Technical Program Manager for the Knowledge Systems team to drive technical programs improving customer self-service, internal support knowledge, and AI-assisted discovery. The role requires 5+ years of experience and deep familiarity with modern information retrieval architectures like RAG and LLM orchestration tools. This is a remote-first, hybrid role with quarterly in-person surges.

Skills this posting asks for

• vector databases
• rag
• llm orchestration
• langchain
• llamaindex
• cms platforms
• structured content
• metadata models
• workflow automation
• knowledge management
• internal tooling
• semantic search
• agentic workflows
• api
• data schemas

Requirements

• 5 years of experience
• Level: senior
• Remote policy: hybrid

From the employer’s posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the env…